Not able to download anything

My wife has a Galaxy Note 2 and I think she has a virus that is preventing us from downloading any apps from the playstore. It also will not allow access to the camera or photos in the gallery (all pictures were stored to the phone not the SD card). I have tried to connect to a computer through a USB but the phone will not show up as a drive on the computer (I suspect a result of a virus). We took to Best Buy Geek Squad and they would only reset the phone but we don't want to lose all of the pictures (over 5 gb worth).

Does anyone know of a way that I can remove this virus since it won't let us download any virus scanning apps? Thanks for any help you can provide.

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