Lg stylo 4 going mute while on call

My LG Stylo 4 keeps muting me during calls. It usually happens about 30 seconds to 1 minute into a conversation. For some reason I'm suddenly muted and the other person on the line cannot hear me. There is nothing to alert me that I have gone mute -- I will usually be mid-sentence and just hear the other person say "hello? are you there?"

When I will take the phone away from my ear I see a little green pop up (I guess it's minimized the call). Once I click the green pop up the other person can hear me again.

I hear the other person perfectly well, but they cannot hear me.

I'd be so grateful for any suggestions.

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