Help! Can't upgrade LG Incite firmware

During my CT810 firmware upgrade (LG_SmartPhone_SW_Upgrade_CT810_V10x_Ship.exe), I keep getting "Problem with communication between cell phone and PC" on my Vista SP2 system. I installed the USB drivers (LG_Incite_USB_Driver_WHQL_ML_Ver_1.0.exe), which show" LGE SP USB Serial Port (COM6)" under Ports (COM & LPT) in Device Manager.

However, I notice there is no LG modem driver displayed under Modems in Device Manager. Should there be a modem installed? If so, where can I download the modem software for LG Incite CT810?

Meanwhile, the phone stays in "Emergency Download" mode so I can't do a hard reset or even recharge the battery. Any assistance greatly appreciated. Thanks.

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