[Q] How to properly save external game data using titanium backup?

Hello. I have a game here (Bard's Tale) and it has created a new folder called /Android/data/com.inxille.BardTale to store game data.

I tried backing the whole app + external data and I can't do it. I'm pretty sure this use to work on old versions (I seemed to recall making a backup of this game 3 months ago).

I've tried changing "Backup app external data" to:

1. Enabled (always)
2. Enabled if smaller than a certain size (I picked 9999 as the size and the game data is about 3.5GB)
3. Enabled for apps within a chosen label (I've checked the game is included in the list I chose)

Any ideas on how to back it up properly?

thanks

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