Phones don't show in "This PC"

I want to back up my LG g4 phones to my PC so I can do a factory reset. But when I connect them via USB, neither shows in "This PC." The charging indicators show that each is connected to the PC, but the PC doesn't seem to know this. How can I fix this?

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by kiera.terry
1 hour ago
Last post by kory.lind
4 hours ago
Last post by chickle
2 hours ago
Last post by gjacobi
1 hour ago
Last post by hassie40
4 hours ago
Last post by lowe.edyth
2 hours ago
Last post by dante33
4 hours ago
Last post by quigley.terrill
1 hour ago
Last post by aliza.kutch
1 hour ago